Shipping – Returns

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review the terms below regarding returns, refunds, and exchanges.

1. Returns

You may request a return within 14 days of receiving your order, provided that:

• The product is unused and in its original condition.
• The product is returned with all original packaging, accessories, manuals, and documentation.
• The product is not damaged, modified, installed, or otherwise altered.
• Proof of purchase is provided.

2. Non-Returnable Products

The following products may not be eligible for return or refund:

• Products that have been installed, used, modified, programmed, or altered.
• Products damaged after delivery due to incorrect installation, misuse, negligence, or improper handling.
• Custom-made or specially ordered products.
• Products specifically identified as non-returnable on the product page.

3. Automotive Parts and Electronic Components

For automotive parts, ECUs, sensors, electronic modules, tuning equipment, and similar products, the customer is responsible for confirming compatibility before purchase.

A product that has been installed, connected to a vehicle, programmed, modified, or subjected to electrical power may not be eligible for return.

We strongly recommend verifying the part number, vehicle model, engine, specifications, and compatibility before placing an order.

Damage caused by incorrect wiring, incorrect installation, incompatible vehicles, voltage spikes, short circuits, water damage, overheating, or improper use is not considered a manufacturing defect.

4. Faulty or Defective Products

If you believe that a product is defective, please contact us as soon as possible after discovering the issue.

We may request:

• Your order number.
• Photographs or videos of the product.
• Product or serial numbers.
• Information about installation and use.
• Diagnostic information where applicable.

We may require the product to be returned for inspection before approving a replacement or refund.

If the product is confirmed to have a manufacturing defect, we will provide an appropriate remedy in accordance with applicable consumer protection laws.

5. Incorrect or Damaged Orders

If you receive an incorrect or damaged product, please contact us within 7 days of delivery.

Where appropriate, we may provide a replacement, refund, or other suitable solution.

Please retain the original packaging and shipping materials until the issue has been resolved.

6. Return Shipping

Unless the return is due to an incorrect, damaged, or defective product, return shipping costs are the responsibility of the customer.

If a product is confirmed to be defective or we sent you the wrong product, we will cover reasonable return shipping costs where applicable.

We recommend using a tracked shipping service when returning an item. We are not responsible for products lost or damaged during return shipping when the customer is responsible for arranging the return.

7. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method.

Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part or a defective product.

8. How to Request a Return

To request a return, please contact us at info@braintunes.gr and provide:

• Order number.
• Name used for the order.
• Product you wish to return.
• Reason for the return.
• Photographs or other information where relevant.

Do not send a product back without first receiving return instructions from us.

9. Refused or Unclaimed Deliveries

If an order is refused or remains unclaimed and is returned to us by the carrier, any refund may be reduced by the shipping, return shipping, customs, taxes, or other costs incurred, where permitted by applicable law.

10. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. The latest version will always be published on this page.

11. Contact Us

For questions regarding returns or refunds, please contact:

BRAINTUNES
Email: info@braintunes.gr
Address: Korinthou 1, Pallini
Phone: +306974522935